Drone Service Terms of Service

These terms cover aerial photo, video, FPV, and 360 services booked on pazazz360.com.

Deposits and Payment

• Your deposit is always half of the package price. It reserves your date and time exclusively.
• The other half is your remaining balance, and it is due within 7 days of the date on the delivery email. Add-ons are added to your remaining balance, never to your deposit.
• Your deposit is paid through Stripe. Your remaining balance is paid through Payhip, a secure checkout and download site. PAzAZz 360 never sees or stores your payment information. If anything about a charge or your files isn't right, contact PAzAZz 360 first so it can be fixed. Payment for delivered work remains owed if a payment is reversed.
• Travel projects: Travel costs, such as flights, car, lodging, and food, are added on top of your rate and paid before travel is booked. Your deposit for a travel project is the travel costs plus half of your rate. Travel costs already paid are not refunded.
• Package contents: Aerial Flight Video and 360 Flight Video include up to 3 minutes of unedited footage from one flight. Full Property Flight Video includes up to 5 minutes. FPV Fly-Through is one continuous flight. Photo packages include the number of photos shown. Longer footage is quoted separately. Any extra footage is a bonus.
• Day rates: Half day and full day rates cover flying and editing for your project. Larger projects are quoted before booking. Your deposit is half, and the balance is paid before your files are delivered.

Delivery

Photos are typically ready within 24 to 48 hours. Video is typically ready within 1 to 5 days. Depending on the size and complexity of the project, special requests, or custom edits, delivery may take longer.

When your files are ready, you'll receive an email with a secure link to pay your remaining balance and download your files. Check your spam folder if you don't see it. Your files unlock when your remaining balance is paid. Files not paid for within 7 days of the date on the delivery email are no longer available, and the deposit is not refunded. Once you download your files, keep your own backup.

Your package includes your best unedited clips or photos, ready to use. PAzAZz 360 created your photos and video and keeps the rights to them. Once your remaining balance is paid, you are welcome to use your delivered files for your business or social media. If you say yes on your request, PAzAZz 360 may show the work in its portfolio and on social media. If you say no, your project stays private. Editing is an optional add-on. Prices shown are for standard projects. Larger or more complex projects may need a custom quote, and any change will be confirmed with you before work begins.

Anything you send for your video, including music, titles and logos, is used at your request, and you are solely responsible for owning or licensing it for the finished video and anywhere you share it. PAzAZz 360 does not verify rights and is not responsible for any copyright claims, takedowns, or muted videos that result.

Cancellations and Refunds

Unflyable conditions are the only reason for a refund. Client changes and cancellations never earn one.

• Cancel or change your date with less than 24 hours' notice: no refund, no exceptions.
• Change your date with 24+ hours' notice: one free change, no reason needed. Your deposit carries over.
• Any further date change counts as a cancellation: no refund.
• If weather, airspace, or safety stops your flight: one free reschedule. This includes when the pilot is already at your site and cannot fly safely. Examples: strong wind, rain, a restricted area, or obstacles at the site. A weather, airspace, or safety reschedule is counted separately from any date change you ask for.
• If weather, airspace, or safety stops your flight a second time: you get your deposit back minus a $50 site fee.
• If the pilot cannot reach or enter the site at the scheduled time, you get one free reschedule. A second time counts as a cancellation and the deposit is not refunded.
• Add-ons and rush fees are non-refundable once work begins.

Booking Policy

Based in Las Vegas. Available to travel for projects and events, based on availability. Travel is quoted separately.

For safety and records, PAzAZz 360 may record video and audio at the work site during your booking.

• Deposits: Your deposit reserves your date and time exclusively.
• Weather and Airspace: Flights depend on weather, wind, and whether the area is cleared for flying.
• Site Safety: The pilot makes the final safety decision on arrival.
• Client Responsibilities:
  • All areas needed for the flight are accessible.
  • The flight area is safe and secured.
  • People and pets are clear.
  • Loose items are secured.
  • Please tell PAzAZz 360 in advance about construction, holes, or anything unsafe at the site.
  • You have permission to fly at the location.
  • You'll tell the pilot in advance of known access issues, such as road closures, construction, or gated entry.
  • The pilot may delay, modify, or decline a flight if it's unsafe.
• Pilot: Your pilot is FAA Part 107 certified, licensed and insured, and follows all FAA regulations.
• Remaining balance: Due within 7 days of the date on the delivery email.
• By paying a deposit, you agree to this policy.

Permission to Film

• Before your booking, you give PAzAZz 360 and the pilot it sends permission to take video, photos, and audio at your location during your project, including from the air.
• You confirm you own the location or have the owner's permission to give this.
• Without this permission, PAzAZz 360 cannot take your project.
• PAzAZz 360 keeps a copy of the recordings and flight records.

Who You're Hiring

• PAzAZz 360 is your pilot service for the location you request. Your flight is flown by an FAA Part 107 certified, licensed, and insured pilot.
• The pilot who comes may be PAzAZz 360 or another pilot working for PAzAZz 360. The permissions you give here apply to the pilot who comes.
• By booking, you confirm the information you gave is true and you are allowed to hire PAzAZz 360 to film that location.
• PAzAZz 360 films only the location you booked and may decline or stop any job that does not look right.

Contact

Contact: PAzAZz 360 at services@pazazz360.com or 702-907-4537